Seminar: The Conversations Leaders Can't Avoid (Handling Difficult Conversations)

Description

The Conversations Leaders Can’t Avoid | Handling Difficult Conversations

A performance concern, a crossed boundary, or tension between colleagues rarely gets easier with time. Leaders may put off these conversations because they care about their people and worry about making things worse. But leaving an issue unaddressed can affect the whole team.

In the final session of our series, Mark Martin, LCSW, will share a practical framework for approaching difficult conversations with clarity and care. You’ll learn how to prepare, address the issue directly, and follow up so the conversation can lead to meaningful change.

You’ll leave with:

• Clarity on four types of conversations leaders commonly avoid and why they’re difficult
• The COIN framework, a four-step structure for navigating a hard conversation
• A checklist to help you prepare
• A follow-up plan to support lasting change

About the speaker: Mark Martin, LCSW, is Clinic Director at the Counseling & Education Center in Grand Junction. A U.S. Army veteran and clinical social worker, he brings experience leading teams under pressure and supporting people through mental health challenges. His approach focuses on practical tools leaders can use in their own workplaces.